Contact Ingeus
We are here to help answer any questions you might have about the Health Assessment Advisory Service.
You can contact Ingeus in different ways. Choose how you want to contact Ingeus or choose what topic you want to contact Ingeus about below.
Ingeus Enquiry Lines are open between 8am to 8pm Monday to Friday, and 9am to 5pm on Saturday.
You will need to have your National Insurance number to hand.
For Personal Independence Payment (PIP) enquiries, please call 0800 008 3075.
For Work Capability Assessment (WCA) enquiries, please call 0800 072 0350.
For Specialist Benefits enquiries, please call the telephone number stated in your appointment letter.
If you want to make a comment or complaint about our service, please email Lot4.CustomerRelations@haas.dwp.gov.uk
For press or MP enquiries, please email mediaenquiries@ingeus.co.uk
Please note, for enquiries or requests about your assessment, please call Ingeus on the dedicated telephone numbers.
If you have speech or hearing difficulties you can contact Ingeus by text relay.
Please dial 18001 followed by the telephone number you want to call.
- For Personal Independence Payment (PIP) enquiries – 0800 008 3075.
- For Work Capability Assessment (WCA) enquiries – 0800 072 0350.
You can contact Ingeus between 8am to 8pm Monday to Friday, and 9am to 5pm on Saturday.
You will need to have your National Insurance number to hand.
Find more information about using text relay here Use Relay UK with textphone | Relay UK (bt.com)
If you are a British Sign Language (BSL) user, you can contact Ingeus by using our video relay service using the links below:
Ingeus Enquiry Lines are open between 8am to 8pm Monday to Friday, and 9am to 5pm on Saturday.
You can write to Ingeus at:
Freepost CUSTOMER SERVICE CENTRE.
Opening hours are between 8am to 8pm Monday to Friday, and 9am to 5pm on Saturday.
What is your enquiry about?
You can call Ingeus between 8am to 8pm Monday to Friday, and 9am to 5pm on Saturday.
You will need to have your National Insurance number to hand.
For Personal Independence Payment (PIP), please call 0800 008 3075.
For Work Capability Assessment (WCA), please call 0800 072 0350.
For Specialist Benefits, please call the telephone number stated in your appointment letter.
We have many different ways we can communicate with you. For examples, if you would like braille, British Sign Language, a hearing loop, translations, large print, audio or something else, please call Ingeus between 8am and 8pm Monday to Friday, and 9pm to 5pm on Saturday.
For Personal Independence Payment, please call 0800 008 3075.
For Work Capability Assessment, please call 0800 072 0350.
For Specialist Benefits, please call the number stated in your appointment letter.
If you have speech or hearing difficulties you can contact Ingeus by text relay. Dial 18001 followed by the telephone number you want to call.
Find more information about using text relay here Use Relay UK with textphone | Relay UK (bt.com)
Please email Ingeus on mediaenquiries@ingeus.co.uk
We aim to provide you with a high quality, positive experience, and are committed to living our values in everything we do.
We value your feedback and want to hear from you about your experience. You can tell Ingeus what we do well or what we need to improve, share any suggestions or comments, or make a complaint by:
Emailing Lot4.CustomerRelations@haas.dwp.gov.uk
Writing to Freepost CUSTOMER SERVICE CENTRE.
Calling 0800 072 0350 for Work Capability Assessment, or 0800 008 3075 for Personal Independence Payment, or the telephone number stated in your appointment letter if its for Specialist Benefits.
If you are attending an assessment in one of our centres, you can also pick up a feedback form from the centre. Return your completed form by giving it to a member of the team, putting it in the feedback box or posting it to Ingeus at the address above.
Guide to our complaints process
If you are not happy with the service you have received and choose to make a complaint, we will follow this process to make sure we properly address the issues raised.
When emailing or writing to Ingeus, please include your telephone number, National Insurance Number, and what assessment your complaint is about. We may need to contact you to find out more information.
- Step 1: We will write to you to acknowledge your complaint within 2 working days of us receiving it. A Customer Relations Advisor will be assigned to your complaint, and they will call you to introduce themselves.
- Step 2: All complaints are taken seriously and reviewed in detailed. We will provide a written response within 20 working days of acknowledging your complaint. If we need longer to complete our investigations, we will contact you to keep you informed.
- Step 3: If you are satisfied with our response, then no further action is required, and the process will end here. If you are not satisfied with our response, please contact the Customer Relations Advisor to tell us why.
- Step 4: We will assign a Senior Manager to review your complaint independently. If necessary, we will conduct further investigations.
- Step 5: We will send you a final response letter or email confirming the outcome of the independent review.
- Step 6: If you are still unhappy with the response, you can refer your complaint to the Independent Case Examiner (ICE). You can only do this if you have been through our complaints process and received your final response. You must contact ICE within 6 months of the date of the final response letter or email, and you must include a copy of your original complaint. You can find out more about the Independent Case Examiner by visiting their website or by the contact methods below. Please note the Independent Case Examiner does not look at legal matters, government policy, or benefit decisions.
Email ice@dwp.gov.uk
Telephone 0800 414 8529
Write to PO Box 209, Bootle, L20 7WA
Text relay if you cannot hear or speak on the telephone by dialling 18001 then 0800 414 8529
If you are a medical professional with a clinical enquiry, please call Ingeus using then relevant telephone number below. You can call between 8:30am to 5pm Monday to Friday.
These telephone numbers are for clinical enquiries only. If you are a customer and want to discuss your assessment, please use the Claimant Enquiry telephone numbers.
For Personal Independence Payment (PIP) enquiries, please call 0800 072 0382.
For Work Capability Assessment (WCA) enquiries, please call 0800 072 0383.
Other providers
Ingeus delivers the Health Assessment Advisory Service in London, the South East, and East Anglia.
For enquiries relating to other regions, please contact the local provider.
If you live in Northern England or Scotland, please contact Maximus
If you live in the South West of England, please contact Serco
If you live in the Midlands or Wales, please contact Capita
If you live in Northern Ireland, please contact Capita
Do you need more information?
We are here to help. Read our Customer Charter.